NOT PRODUCING CHLORINE - The CPSC Generator produces tiny bubbles in the cell when the cell is running, If you don't see these bubbles or your unit is not maintaining adequate levels of chlorine (measured with test strips) check the following:
a -Chlorine Output Percentage - You may have your chlorine output level set too low. Move it to 100% and monitor the results for a couple of days. If your chlorine level gets too high, back the setting down.
b - Insufficient run time - Leave the unit on for a longer period of time. About 8-10 hours is typical but this will vary with your pool's water flow.
c - Water Fault light on - See Step #5
d - Only one polarity working - See Step #7
e - Plate(s) detached - See Step #12
f - Water chemistry is off - Have a local pool store check a sample of your pool water. If any of the water chemistry numbers are out of range, add the appropriate chemicals to bring them into range. Then shock the pool, set the chlorine output to 100% and run for the pool for 24 hours. Monitor the results and bump the run time down 2-4 hours and the chlorine output percentage by 10% with 2 days of cycling between increments. Continue until you reach the optimum chlorine production.
g - Cell needs cleaning - See Step #11
h - Low salt level - If the low salt light goes on, you do not have enough salt in your pool to produce chlorine and the unit will shut off. Add salt. See our guide on "
How To Add Salt To Your Pool" for more instructions.
Kris Posted: 5/4/2022
My wall unit shows add salt light. Tested salt levels at 8 out of 10 with test strip. No chlorine is being produced. Does this seem like a cell problem or controller problem.Reply
InyoPools Product Specialist Matt S. Posted: 5/11/2022
I don't know what 8 out of 10 means in reference to salt levels. What is the ppm?Reply
John Posted: 2/13/2022
Troubleshooting the CPSC 36, I have recently replaced the housing and the union ring between the cell and the housing because it was cracked, but water is now leaking through the two holes on either side of the cell terminals in the front. The terminals themselves seem OK, does the entire cell need to be replaced or can I try some silicone? Also, on the computer control unit, the power on is blinking green and will not work beyond this. The screen is blank. Thanks.Reply
InyoPools Product Specialist Matt S. Posted: 2/14/2022
You can try silicone to fix the cracks, but you will likely need a new board or two for the main unit. We currently don't stock those boards; there does not seem to be a reliable source for CompuPool parts at the moment. The CompuPool salt systems are notoriously finicky. If you need to replace the boards too, I would consider replacing the CPSC with a new system, like the POWERCLEAN Salt Ultra 540 - 52000-240-000Reply
Leah Posted: 9/8/2021
Hi My Compu Chlor control unit has the POWER ON & POLARITY 2 lights flashing. The display flashes between POWER OFF and 12:00AM 40%. I can hear it clicking. I have unplugged the unit and also reset the plug it's controlled by but nothing helps it. Any one have this happened before and what was done to fix it. Thank you in advance.Reply
InyoPools Product Specialist Matt S. Posted: 9/9/2021
Unfortunately, I've never come across this CompuPool model. But if I had to guess, the cell is bad. You can try giving it a clean to see if it cleans the sensors and plates. The CompuChlor manual for this model is not very detailed when it comes to troubleshooting. you may want to contact CompuPool directly.Reply
Matthew Posted: 9/18/2018
Hello Ron - unfortunately, I could not find any info on the Ultraclean. Also, because CompuPool's current manufacturing and availability issues i suggest replacing the whole system. For a system with a similar price range (but much better track record) give the Pureline CrystalPure a look.Reply
ron venice fl Posted: 9/18/2018
My display reads compupool ultraclean and all 6 lights at bottom are lit. None of the control buttons have any response. Is there any help for it or is it time to replace?Reply
Rocky Posted: 5/6/2018
I see you claim if the plates are broken you need to replace the salt cell. I have repaired the plates on my salt cell a couple of times now. This is going to save me hundreds of dollars and i am going to figure out how to completely rebuild the plates on the cell.Reply
Inyopools Posted: 11/26/2017
Louise Sherratt - This is one I have not seen. I do not know the answer to your problem and, unfortunately, we no longer have access to Compupool tech service to help you get an answer.Reply
Louise Sherratt Posted: 11/25/2017
our compupool salt chlorinator clock keeps losing time, what can i do about it?Reply
InyoPools Product Specialist Dennis R. Posted: 9/28/2017
Sam - Make sure the connection between the cable and cell head are tight. Crimp the female leads on the cable slightly. Then check for low water flow. See our guide on "How to Correct Low Water Pressure in Your Pool System". Look at Step 6 first. A clogged impeller is a common cause of low water flow. The cell should last longer than 3 years, especially if you only use it 3 months a year.Reply
Sam Posted: 9/28/2017
I have a "NO WATER" default reading on the screen of my compu pool (CPSC16 serial No 54162) chlorination system, then and I checked the chlorine and was almost zero. It seems that the system doesn't produce chlorine anymore. Sometime the machine also provides a "No salt" default reading despite the fact that the salt level is OK (above 4500 ppm). I have the chlorination system since 2014 running 3 months in the summer. Should I replace the electrodes? thanksReply
InyoPools Product Specialist Dennis R. Posted: 9/4/2017
William - Make sure all your cable connections are tight, but It sounds like your Display PCB is failing.Reply
William Posted: 9/2/2017
Compupool CPSC24 display only shows some of the characters.Reply
Tony Posted: 8/21/2017
My CPX48 is not even a year old and the power unit is having an issue booting. It only shows the software version number on the LCD display. Has anyone else experienced this issue, and if so, were you able to fix it?Reply
InyoPools Product Specialist Dennis R. Posted: 8/21/2017
Dave - The PCB is usually the next component to go after the cell has been replaced. Check to make sure all your connections are tight first. Gently crimp the terminal leads to make them tighter.Reply
Dave Posted: 8/18/2017
I have a Compu Pools X3-25 that keeps tripping pool guys say pcb is "on its way out" cell has been replaced any tips ?Reply
InyoPools Product Specialist Dennis R. Posted: 8/5/2017
maria i - If you want to replace your heater, give us a call at 407-834-2200 and one of our service reps will help you identify your replacement. To fix your heater, you would have to call in a professional heater service man.Reply
maria i Posted: 8/2/2017
spa aero wont heat up.....filtr works and bubble maker works.heater will not work on my portable hot tub. where can I get a heater? or how do I fix heater?
Reply
InyoPools Product Specialist Dennis R. Posted: 7/17/2017
ronnie - The only way to reduce the salt level in your pool is to remove some of the water and to replace it with fresh water. See our guide on "How To Reduce the Salt Level In Your Pool". Also, take a sample of your pool water into a local pool store and have them independently check your salt level to make sure high salt level is your problem.Reply
ronnie Posted: 7/14/2017
My high salt level light is on , how do i reduce the salt levelReply
InyoPools Product Specialist Dennis R. Posted: 7/10/2017
General - Unfortunately, Compupool, based in Australia, pulled out of the US. We no longer have access to parts and specific troubleshooting information to resolve some of the customer issues.Reply
Steven T Posted: 7/3/2017
My control Panel isn't working. I press the buttons, but nothing will change. I want to decrease the chlorination, but it continues at 100%. I pressed the Super CL, the "-" and the Winter Mode, but nothing happens. I've also pushed the power and Ok buttons, but still nothing.Reply
InyoPools Product Specialist Dennis R. Posted: 6/17/2017
Tammy - Your water fault problem may have nothing to do with you SCG. See our guide on "How to Correct Low Water Pressure in Your Pool System". Check Step 6, Clogged Impeller, first. It is a common problem.Reply
Tammy Posted: 6/16/2017
My salt system says "water fault". I cleaned all baskets, checked the diverter valves, replaced my salt cell and I still have the water fault error. I just had salt level checked so it is good also. We tightened the plug wires. What could be causing the error, and is it producing chlorine?Reply
InyoPools Product Specialist Dennis R. Posted: 6/12/2017
Anonymous (Compupool) – I do not have this specific information but it sounds like your main PCB is damaged. Compupool, Australia, pull out of the US last year. We are trying to reestablish contact with them to get troubleshooting information like this.Reply
Anonymous Posted: 6/10/2017
Compupool control unit not functioning. LCD screen is lit up with lettering SW VER V1.0.10 and none of the buttons work including the power button. Is unit repairable or is there a simple fix? Unit has been rebooted several times.Reply
InyoPools Product Specialist Dennis R. Posted: 5/30/2017
Kerri - Try crimping the female leads at the end of the cable to get a tighter fit on the cell terminals. Try spraying these connections with a contact cleaner spray. Clean your cell in a acid solution. See our guide on "How To Clean a Compupool Salt Generator Cell".Reply
Kerri Posted: 5/28/2017
My system has the add salt light that stays on. Pool water tested and the salt level is high so not sure what to do?Reply
InyoPools Product Specialist Dennis R. Posted: 5/25/2017
Tonya - There is one more procedure you can try that may clear this message. Here are instructions for "Changing the Model Selection". I have not tried this procedure so I don't know if it will work, but it's worth a try. Otherwise, you may need a new LCD board and Compupool Products USA is no longer in business. You can email Compupool Australia at sales@Compupool.com.AU to see if they have any other options on clearing the message or obtaining an LCD board.Reply
Tonya Posted: 5/24/2017
Followup to advice given -I checked the sockets/plug. Tiny bit of corrosion - cleaned it. Crimped the edges of the sockets. Made sure everything was seated firmly.
Still get the "Non genuine..." error. Is there a way to reset the device? Anything else I can do? Don't want to have to shell out more $$ for a new generator
Reply
InyoPools Product Specialist Dennis R. Posted: 5/23/2017
Anonymous (no cell reading) - You cable leads at the cell end may be loose. Try crimping the female leads on the end of the cable to get a tighter fit on the cell terminals.Reply
InyoPools Product Specialist Dennis R. Posted: 5/23/2017
Tonya - If your SCG is seven years old, you probably have the older cable plug that fits over the three cell terminals. Try crimping the female connections slightly on the cell plug to create a tighter fit around the connection terminals. If the plug around the connectors has deteriorated so that it doesn't fit snuggly, you may have to clean the cable plug. See our guide on " How To Clean a Corroded Salt Chlorine Generator Cord Head".Reply
Anonymous Posted: 5/21/2017
I have a CPx-24, it is reading no cell, what could be the problemReply
Tonya Posted: 5/21/2017
I have have a 7 year old My Blue Pool auto chlorinator. Right now it has a "non genuine call dealer" error. I have a model CPSC24, serial number 022149. I just replaced the salt cell because there was leaking from one of the prongs. This did not make the "non genuine call dealer" error.Reply
InyoPools Product Specialist Dennis R. Posted: 5/18/2017
Sheryl - If you have the older cable with the disc plug shown in this guide, I would replace it with the newer cable. See our guide on "How To Replace the Compupool Salt Chlorine Generator Cell Cable".Reply
Sheryl Posted: 5/17/2017
Thanks for the advice. The new cell is the same size and the polarity does change when I hold the up button, although it does not do it automatically. Do you think I need a new cable?Reply
InyoPools Product Specialist Dennis R. Posted: 5/11/2017
Anonymous (Low Salt) - Did you replace the old cell with the same cell size? They are matched to the control unit. Check the cable for cuts or damage. Make sure the control unit is reversing polarity. Hold the "Up arrow" button for 3-5 seconds until the display reads "Cleaning". If the polarity lights didn't switch, you may need a new LCD.Reply
Anonymous Posted: 5/9/2017
Like Hazmat, my display reads Low Salt but my salt is over 3500 and has been checked by the pool specialist. I have also crimped the female connectors but still the same reading. We have just installed a new cell. Do I need a new cable attaching the cell to the display? Any other thoughts on what may be wrong?Reply