Can the Easy Pool Step be used on the exterior of a pool as well? I need steps inside and outside of an above ground pool.
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The NE113 does not have this option however the Easy Pool Step Entry System w/ Gate has both the inside and outside step.
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I have the Easy Pool Step and need to replace the hand rails. Do you sell just the hand rails?
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Yes, we do sell the replacement handrails for the East Pool Step on our website.
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Do you have to use sand with the East Pool Step in order for it to stay down in the water? Or can you use some kind of weight to hold it down?
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In order for step to sit properly, it must be weighted in place using approximately 40 lbs of sand. To weight step, place funnel in opening of side panel on top step that is now inside pool. Pour 20 lbs of sand into each side of the step.
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Are the handrails for step system NE113 offered as a replacement part or sold by separately?
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I need steps to get in and out of a pond. Would you sell these without the handrails and for how much? Thank you
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Hello - This comes from the manufacture with the hand rails in the set. We are simply a on-line retailer and get the items straight from them. I checked their site, and a few others, and all come with handrails.
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Is there a chance the steps could punch a hole in a vinyl pool bottom or side?
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Hi Kathy, We would suggest our Pool Step Pad which would ensure that this does not happen.
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What is the $ of shipping?
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Hello Candy - The shipping charge is determined by your zip code. You can calculate the shipping charge by clicking on the "Shipping Calculator". This is located on the product page or from the view cart page once you have added the step to the cart.
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We have the blue wave easy steps. We also bought the easy step weight system for them. The steps Do Not stay down, but float forward. What can we do to get them to go flat?
Thank you!
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Ann, You can solve your problem by adding more weights.
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Will the steps work for an inground pool?
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Amanda, Not these would not work on an inground pool as typically an inground pool has a wall height of 42" and these steps are designed for an above ground pool's wall height of 48" - 54". This means that if you put these steps on an inground pool then the top step would rise above your pool deck. We do carry an Inground Pool Step which designed specifically for inground pools.
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does the ladder need to be bolted to concrete
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No, if you go with this pool step with the outside ladder attachment then the ladder is not bolted down to concrete.
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Hi, can I fill the steps with any kind of sand? Thanks!
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Hello Katie, the manufacture does not list a specific type of sand needed for the installation. I would suggest #20 Silica because it is the same type used in sand filters.
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Do you sell a rubber Mat that would go be rant a in pool stair system ? I probably need a 48" X 36" mat
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Hi Mike, We do carry a 42" x 60" Pool Step Pad here, which should work for you.
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Hi I believe these are the steps we have, we just had our liner replaced and the steps won't stay down now. We have the sand in them and water as well. any suggestions what we can do to keep them from floating up. I would much appreciate any suggestions you have. thanks so much
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Sandy, You can replace the water with sand to see if that will work. This Easy Pool Step system requires 40lbs of sand to properly weigh it down.
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Do you sell the mounting brackets for this step?
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Carl, Yes we do carry the mounting brackets for the NE113 step. Please note that they are sold individually.
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1. Do you need a mat for an in ground fiberglass pool? 2. How much weight do they support?
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Barb, A 3 ft 6 in x 5 ft Deluxe Step Pad will provide a non slip platform for the Easy Pool Step to keep it stationary. The Easy Pool Step can support up to 350lbs.
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Dimensions of it
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Hello Fred,I've attached a link below for a clip of the owner's manual with the exact dimensions of the NE113. Hope this works for you,Thank you,http://www.inyopools.com/manuals/572/NE113_NE126_NE138_EasyStepDims.pdf
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Pad for Easy pool step for above ground pool?
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Hi, The 3 ft 6 in x 5 ft Deluxe Step Pad (NA402) will work with the Easy Pool Step.
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can i purchase a set of railings for the easy step?
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Hi Art, The NE113 Easy Pool Step Handrail (SOLD INDIVIDUALLY) (NEP2012) will be the replacement handrail for the Easy Pool Step (NE113).
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Just installed the NE113 pool step. It is too high.
Can we remove the E Base at the bottom to make it lower?
Also how important is it to lubricate the poles? Thanks
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Hi Freida, The Base acts as support for the step so that it would not tilt, I would not recommend not installing the steps without the base. Lubricating the pole will help with the installation.
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Can I purchase a pair of replacement side rails for my NE113 pool steps
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Hi Frank. We do sell the rails individually, not as a pair, but here's the link. Thank you.
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Thank you for your answer to my question, however I made a mistake, I should have asked for replacement side panels?
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Hi Frank, The Easy Step Side Panel (NEP20191) would be the correct part for the Easy Pool Step (NE113).
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I am interested in the ne113 with an extra set of railings
?How much are the railings separately
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How flat is the bottom of the unit? Could it be used as entry steps "up" to an above ground pool. In other words , set on the ground outside the pool and flat enough not to "rock" when stepped on ???
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Randy,The Easy Pool step is designed to go inside your pool. They do have a model that comes with the outside ladder as well. The part number for the Easy Pool Step w/ outside ladder is NE126
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can i get a replacement hand rail?
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i see your instructions say to use a funnel to pour sand in to top step. i saw a large gallon size sand weighted container while shopping the pool store. is there a open shelf on one of the steps underside to set 2 on. this would be easier.
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Unfortunately, there is not a shelf to set a container of sand on under these steps.
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After installation, how do you remove the stairs from the pool for winter storage?
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Hi Mary, This will be a two person job and someone will need to get into the pool. You pretty much do the opposite of the NE113 Installation Instructions until you get to a point where the steps are freed from the pool.
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help. I have these stairs.love them but the straps that screw to my deck have broken, where do I get them?
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I would suggest contacting the manufacturer Blue Wave Products as they should be able to source these parts for you.
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I have these steps but the top plastic piece that screws to the deck and holds the ladder have broken. Are there replacement parts?
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Hi Holly, The NE113 Mounting Bracket are available as replacement parts.
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I have this system but the bracket holding/attaching the steps to the deck has broken. do you have replacement parts for this?
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Hi Phil, The Mounting Bracket (NEP2015) is available as a replacement part for the NE113 step.
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Will theses steps be adaptable for an inground pool that is 12 feet wide and has a concave bottom?
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Hi. This step can not be used with in-ground pools only above ground pools. You will have to use the I/G Grand Entrance Step - NE1085 for an in-ground application.
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How far apart are the steeps my pool size is 18x48 will this ladder work for me how long does it take to get it
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Hello Thelma- The steps are 10" apart, these will work for your size pool. We currently have them in stock, so it would take about 5-7 business days to arrive. Keep in mind this is meant to attach to a deck, if you don't have a deck you would want to get the Easy Pool Step w/ outside ladder - NE126.
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in need of entrance steps for an AG pool 54" that have low risers? Is there any with less than 11" risers, such as 6" or so?
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Hi, Brent. Unfortunately, we do not have a pool step that fits the specs that you're looking for.
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do the NE113 mounting brackets come with the new ladder and also i will need a placement pad for it,does it come with the ladder package also or not? if not how much are they both separately and also will there be instructions included on where to place sand etc.
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Hi, Marianna. The deck mounting brackets are included with this Easy Pool Step. The Ladder Pad - NA402 is sold separately. To view the cost of the package with outside ladder click this link >Easy Pool Step w/ outside ladder - NE126. Instructions are included with either item.
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Is there a page that lists what replacecment parts are available for these steps? I'm in need of a few parts, and would like to see if I could replace, rather than re-buy.
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Hi, ZS. A parts list page is not currently available for this item, however, if you can let me know the description of the parts you need shown on page 3 of the Easy Step Installation Guide I can provide you with the part numbers.
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how do you remove steps i.e., sand weight?
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Hi, Fred. Instructions are available in the Easy Step Installation Guide.
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My deck sits higher up. How come there is not company that can make a ladder step like this that can reach my 64 inch deck and I can attach the steps to it. Or would it be ok just to run it up to it and sand down the steps enough to where they can just sit in pool.? Do they really need to be secured to the deck? Or how about an optional piece that I can attach to the front beam of my deck? It is a wide board that goes all the way the front part of my deck?
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We recommend contacting the manufacturer and the reps that will be able to assist would-be Todd or Tony at 888-333-1134.
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I have the same problem. We a Synergy pool with 54" aluminum walls. We built a deck over our pool that is 64" from the pool floor. I am looking for pool stairs and everything I see has a make height of 60". i am not sure what to do. Are there options?
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The Easy Entry Step - 200400T fits decks up to 60" http://www.inyopools.com/Products/01301346040748.htm
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Considering using as outside steps to enter a swim spa. Any issue using them this way?
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Hi. This step can be used inside or outside of a pool. If you're using it with another step for inside the pool, you will have to use a compatible step.
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Can I put 50 lb.bags of filter sand in them to hold the steps down?
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Hi Robert, please see page 6 of this installation guide for instructions on how to add sand to these steps.
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Can I use the steps in a inground pool?
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Hi. This step can not be used with in-ground pools only above ground pools. You will have to use the I/G Grand Entrance Step - NE1085 for an in-ground application. Unfortunately, we no longer carry these however you may be able to locate them with another retailer.
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