?     Asked on 11/5/2014by Kelli

Do you offer overnight shipping? What company do you use for shipping?
 Reply

A  Answered on 11/5/2014 by InyoPools Product Specialist Brian M.

The possibility of overnight shipping is available. Our shipping cutoff time is noon EST. We use UPS as our shipper.
 Reply


?     Asked on 6/28/2016by Brendon

How do you replace the power cord for the 9300
 Reply

A  Answered on 6/29/2016 by InyoPools Product Specialist Alan M.

Here is the parts listing for the Polaris 9300 Sport Robotic Cleaner. When you are referring to replacing the power cord to the cleaner, I will assume you are referring to the cord on the Power Supply R0516500. That cord is not a replaceable part. The only other part would be the Cable R0516800 that connects between the cleaner and the power supply. Please utilize the parts diagram for reference on which item you would like.
 Reply


?     Asked on 8/3/2016by Inyo Visitor

how do I remove the bag
 Reply

A  Answered on 8/3/2016 by InyoPools Product Specialist Alan M.

To access the filter canister on this cleaner, you will need to press the "Z" emblem on the top front of the cleaner and lift the lid like lifting the hood of a car. The debris canister will have a handle on it that you will lift straight out.
 Reply


?     Asked on 8/27/2017by Randy

I have a cut in the electric cord for my Polaris 9550 pool vacuum and need a replacement cord. What is the recommended best method to get this resolved?
 Reply

A  Answered on 8/29/2017 by InyoPools Product Specialist Lennox H.

Hi, Randy. The replacing the Swivel Floating Cable Kit 21M - R0726700 is the best way to resolve this problem. 
 Reply


?     Asked on 6/2/2018by george gianacopolos

Hi, I have a Polaris 9300.My problem is I will start to vacuum and it will shut off in about 30 seconds and will flash. I shut off and restart same result? Should I take head apart? maybe spider nest or corrosion on contacts?
 Reply

A  Answered on 6/2/2018 by InyoPools Product Specialist Lennox H.

Hi, George. You can take it apart only if you have the knowledge to put it back together. You can use the Polaris 9300/9300xi Diagnostic Instructions to self-diagnose the issue with your unit. 
 Reply


?     Asked on 7/2/2019by George S Butz

The console lights start blinking and the cleaner stops. How do I fix. This a new problem.
 Reply

A  Answered on 7/16/2019 by InyoPools Product Specialist Lennox H.

Hi, George. This can be caused by a few things, use the Troubleshooting section which is on page 14 of the Polaris 9300 Sport Owner's Manual to diagnose the issue. 
 Reply