?     Asked on 10/17/2014by MJL

Can I adjust the depth of the filling? My pool water level is normally 9-10 inches from the top.
 Reply

A  Answered on 10/17/2014 by InyoPools Product Specialist Patrick P.

Yes the Aqua Level Pool Filler has an adjustable float which allows you to maintain a preset pool level. The instructions for setting your water level is also described in the Aqua Level Owner's Manual
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?     Asked on 5/11/2015by Sammy Mannino

From my deck to the water level is about 9". Will this work?
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A  Answered on 5/11/2015 by InyoPools Product Specialist Lennox H.

Sammy, This AquaLevel Pool Automatic Filler can work for your pool given the distance from your deck to the water level.
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?     Asked on 5/28/2015by Dave

What are the internal parts made of?
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A  Answered on 5/28/2015 by InyoPools Product Specialist Patrick P.

The internal parts of this auto-fill are made of plastic.
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?     Asked on 7/19/2015by thomas

Does this have to be screwed in?
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A  Answered on 7/21/2015 by InyoPools Product Specialist Lennox H.

Hi Thomas, The AquaLevel Pool Automatic Filler is secure to the top rail of your above ground pool using a clamp.
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?     Asked on 9/9/2015by Larry

This product looks like it can be used for both in ground and above ground pools. I have an in ground pool. So if this product can not be used do you have another product that should be used instead?
 Reply

A  Answered on 9/11/2015 by InyoPools Product Specialist Joe S.

This unit can be used in either the above ground pools is designed to t pools with a top rail from 6” to 12” wide, and up to 3” thick. or can lay flat like picture shown on an in ground pool over coping or pools edge
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?     Asked on 10/25/2015by Randy

Does this unit fit on the edge of a concrete built-in pool? The edge is a bull-nose brick which is 2" thick and it protrudes 1" from the tile on the side of the pool. Thanks
 Reply

A  Answered on 10/27/2015 by InyoPools Product Specialist Lennox H.

Hi Randy, The AquaLevel Pool Automatic Filler will be able to work with your pool. You can view installation requirements in the AquaLevel Owner's Manual.
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?     Asked on 10/30/2015by shawn

How long is the stem? How long is it in inches....please...?Problem with my current filler is that it does not reach far into the pool...Thanks Shawn
 Reply

A  Answered on 11/4/2015 by InyoPools Product Specialist Bob D.

Hi Shawn. I checked with the manufacturer and the stem is 12" long. Here is a link to the speck sheet from PAL with the dimensions.
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?     Asked on 11/7/2015by Inyo Visitor

How far does the AquaLevel protrude into the pool from the deck? I want to fit it between the edge and the hand rail, which is not a large space.
 Reply

A  Answered on 11/12/2015 by InyoPools Product Specialist Charlie R.

The AquaLevel for above ground pools is designed to t pools with a top rail from 6” to 12” wide, and up to 3” thick. For more details please refer to the manual.
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?     Asked on 2/15/2016by Cherie

Past pool fillers have needed weight to keep in place. Does this one?
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A  Answered on 2/16/2016 by InyoPools Product Specialist Joe S.

The unit is weighted. If more weight is necessary, weights such as rocks, can be placed inside the base to help stabilize the unit.
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?     Asked on 3/22/2016by Aileen

Can this easily be installed by homeowner?
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A  Answered on 3/22/2016 by InyoPools Product Specialist Alan M.

Hello Aileen, The AquaLevel Pool Automatic Filler is very easy to install. The unit can be installed on an in-ground pool by just placing it on the deck or on an above-ground pool with a top rail from 6” to 12” wide, and up to 3” thick using a clamp. This does not require professional installation. I included the AquaLevel Pool Automatic Filler Instructions if you have any additional questions.
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?     Asked on 5/24/2016by Tony Allen

Does this automatically turn on and off? Or do you have to turn the water valve on and off for use?
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A  Answered on 5/24/2016 by InyoPools Product Specialist Alan M.

The AquaLevel Pool Automatic Filler automatically fills the pool when the water level drops below the set desired level while connected to a standard garden hose.
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?     Asked on 9/10/2016by anthony vitale

may I buy the valve arm assembly ? It is a three piece assembly with a fiber axle holding the finger ( valve arm ) into a housing connected to the water line.
 Reply

A  Answered on 9/23/2016 by InyoPools Product Specialist Lennox H.

Hi Anthony. Replacement parts are not available for this unit.
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?     Asked on 9/12/2016by Inyo Visitor

Do you ship to Canada?
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A  Answered on 9/13/2016 by InyoPools Product Specialist Stacey M.

Hello, yes we do ship to Canada, but you are in charge of taking care of duties, taxes, and fees. Which we cannot determine because that is determined when package is dropped.
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?     Asked on 10/13/2016by Greg

what is the warranty?
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A  Answered on 10/13/2016 by InyoPools Product Specialist Stacey M.

Hello Greg, there is a a one year warranty with this item with Pal products.
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?     Asked on 10/26/2016by T. Alford

Any problems with these leaking? Bought another brand and it leaked....same price range.
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A  Answered on 10/26/2016 by InyoPools Product Specialist Adam Y.

Good Afternoon T.Alford, If your water chemistry is off or your chlorine levels are to High auto fills will not last as long or outdoor elements come in to play too. The good thing about this auto fill is that it is an easy install and when your out of season you can pack it away and prolong the life.
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?     Asked on 2/12/2017by Don Keller

Had a similar filler. When it was on the cusp of being at the set level, the ripples from the cleaner made it go on and off until the pool shut off and the cleaner stopped. Will this happen with this unit?
 Reply

A  Answered on 2/13/2017 by InyoPools Product Specialist Lennox H.

Hi, Don. Yes, it's possible the same thing can happen with this or any water leveler.
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?     Asked on 4/12/2017by Carl Chapman

We have an in-ground spa that has a raised lip about 3.5 inches wide and 1 inch above the deck. Will this filler work even though it would no be setting on a totally flat surface
 Reply

A  Answered on 4/13/2017 by InyoPools Product Specialist Lennox H.

Hi, Carl. In order to make sure that the unit works properly the unit will need to be leveled. A shim of some kind will have to be placed under the unit to make sure its leveled.
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?     Asked on 5/2/2017by TerryM

I've had an auto filler for a few years and notice the float seems to stick a little at times. Can you recommend any lubricant to help reduce the sticking?
 Reply

A  Answered on 5/4/2017 by InyoPools Product Specialist Lennox H.

Hi, Terry M. Unfortunately, there is not a lubricant that I can recommend for this unit that will prevent the float from sticking.
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?     Asked on 6/17/2017by Inyo Visitor

Are inter parts plastic?
 Reply

A  Answered on 6/18/2017 by InyoPools Product Specialist Lennox H.

Hi. Yes, the inner parts are plastic.
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?     Asked on 7/25/2017by Inyo Visitor

Does this need to be disconnected when the temperature freezes?
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A  Answered on 7/25/2017 by InyoPools Product Specialist Lennox H.

Hi. This Automatic Filler will need to be disconnected in freezing temperatures. 
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?     Asked on 8/25/2017by Inyo Visitor

The tech sheet says the dimension from the underside of deck mounting to bottom of unit is 12." A much more informative piece of information would be what is the max distance from pool deck to desired water level to be maintained for the unit to be useful.
 Reply

A  Answered on 9/1/2017 by InyoPools Product Specialist Lennox H.

Hi. This AquaLevel has an operating distance of 10" from the deck. 
 Reply