Does this product include everything I need to install and start using?
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The package includes the control box, salt cell, and the power cords for the two. The only thing you will need to purchase separately is the salt, which you can find locally at a home improvement store.
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Can I buy a replacement cable for my CompuPool Cell?
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Yes - The cell cable plug and cord is sold in two lengths 6' (JD363200A-11) and 15' (JD363200B-11). The cords fit all four CompuPool models.
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What is the difference between the cell cord labeled JD363200A and the one labeled JD363200A-11
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JD363200A-11 is newer - designed to provide a tighter fit and eliminate intermittent display errors. You can use it in place of the older JD363200A cord.
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Do you sell a CompuPool Salt Chlorine Generator for above ground pools.
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Yes - We sell a unit for above ground pools up to 20,000 gallons. See >CPSC16AG You need to order the part # ending in AG. These units are specially designed with a recepticle at the bottom of the control box to plug in a pool pump. Make sure your AG pool is designed for salt water.
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What happens to all my settings in the Control Unit when the power to the Control Unit is shut off with the pump?
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The Control Unit has a battery powered backup feature designed for long term memory. It can save your settings for over 6 months.
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Are the replacement cells interchangeable? Can I upgrade my CompuPool Salt Chlorine Generator by exchanging a CPSC24 electrode cell for a CPSC16?
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No - The Control Units are matched to the Electrode Cells. The larger Electrode Cells have more plates and require more amperage from the Control Unit.
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Is the Contol Unit supposed to run hot?
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According to the manufacturer, it is common for the Control Unit to be hot during operation. Because of the transformer inside, it can reach temperatures of 180 degrees in the summer.
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I have a pool that is about 10,000 gallons but I am thinking of buying a salt chlorine system for pools up to 20,000 gallons. Would the larger unit be a problem?
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It is not a problem to oversize a salt system. It would take the larger unit less time to produce the necessary chlorine so it is actually more efficient. When the pool volume is very close to the capacity of the salt chlorine generator (for example, the pool is 18,000 gallons and the generator is rated at a maximum of 20,000 gallons), we would recommend going up to the next size generator.
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Is the salt included with the salt chlorine generator?
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No, salt is not included. You would purchase the salt locally and the quantity will depend upon the number of gallons of water in your pool. Use a salt that is at least 99.8% pure NaCl. The preferred salt is evaporated, granulated, food quality, and NON-iodized. Avoid using salt with anti-caking agents like sodium ferrocyanide, also known as yellow YPS (prussiate of soda). These cause some discoloration of fittings and pool surface finishes. DO NOT use calcium chloride.
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What is the difference between the 240v and 120v installation for the CompuPool salt system?
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The CompuPool is preset at the factory for 240v. Please refer to pages 10 and 11 of the owner' manual for instructions on how to change the voltage to 120.
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I am getting a no water fault when plenty of water is going past the cell. Also getting low salt when levels are near 4000. Any help?
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Hi Scott, Check to make sure the water flow cable is not broken or loose. If your 4000 salt reading is coming from your SCG monitor, it may be wrong. It is often inaccurate. Check your salt level with our Pool Salt Test Strips. If it is too low, your SCG will not generate chlorine. Note: Flow level and low salt level are not connected. A Low salt level will not cause the "No Flow" light to come on.
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I'm also getting a no water fault.....what is the "water flow cable"? I just replaced the salt cell itself as the old tube cracked and had to buy a replacement unit. There's plenty of water.....
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Hi Skip - The "water flow cable" is incorporated in the cell cable betweein the cell and the CPSC Control Unit. Sometimes a loose connection will cause faulty indications. Try tightening up the connection at the cell end of the cable by SLIGHTLY crimping the female ends that attach to the cell posts.
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when I turn my cell on and it goes into salt test mode I am getting an over current alarm
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Hi. The overcurrent error is in reference to the salt level being too high. You will have to get your water tested to confirm the actual salt level.
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When the cell is operating on Polarity 1, all is fine but on Polarity 2, the 'No water' warning light comes on and no chlorine gets generated. I have cleaned the cable connections. What next?
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NO DISPLAY, ALL SIX LCD LIGHTS ON - This is usually an indication that you have 110V power coming into the unit and the unit is configured for 220V. Verify that your supply voltage is 110V and convert the unit's wiring from 220V to 110V. See the front half of our guide on "How To Install an In-Line Salt Chlorine Generator" for further instructions.
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