I have an above ground pool with a deck. The steps I have currently are similar to these but without good airflow and no way to add weights underneath. The steps constantly float up and I am fed up! The bottom of the pool has a small slope, would you recommend these? If not do you have a another step that would be appropriate for my pool.
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I spoke to the manufacturer of the steps and the way the steps are anchored is that they allow all the air to come out to keep them from floating. As for the small slope, they said that is a little tougher. It all depends what "small" means. There is a pad that would go under the steps to help it stay in place.
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Do the wedding cake steps come with water flo-thru and what does it mean that balast is not needed?
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Yes these wedding cakes steps have a ventilated design meaning that algae will not build up behind the step. Some steps have a compartment called a ballast that you fill with sand to weigh the steps down, this can be a pain when removing the steps. The design of these steps do not need a ballast to keep the steps in place.
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I need the deck bracket for sku ne100bl how can i order it
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Florence, The replacement Deck Flange (NEP1018) will be for the Finest Wedding Cake Step (NE100BL).
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How do you screw the deck flange down with that slanted piece under neath it I see the flat area where the 4 bolts go but going toward rail it it has a piece under it
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Florence, You will have to make sure that the flat area on the Deck Flange is flush with the deck when installing the Finest Wedding Cake Step (NE100BL).
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can you get these steps with the rail on the other side?
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Hi, the straight rail on my wedding cake stairs broke where it bolts. Do you offer replacement part for that? Or a full rail replacement?
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Hello. I'm still trying to confirm the availability of a replacement rail for you. Here's a link to the manual. Could you let me know what part(s) you need to replace? Thank you for your patience.
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?I was surprised to find my wedding cake steps (NE100BL) did not come with the mat NA402. How do I purchase that mat?
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Hello Art, The step pad for the wedding cake steps would be the 3 ft 6 in x 5 ft Deluxe Step/Ladder Pad. You can click on the link, add the item to your cart, and proceed right to the check out.
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My pool is 27' round and will be installed with a liner protector and the foam cove aroung the edges.....will this wedding cake step fit with the cove installed?
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Hi Linda,It will fit but it won't fit flush against the pool wall with the cove being there.
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My steps float away as soon as I turn on the pool filter and water starts to circulate. Is there a way to weight them down?
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Hi Karen, this wedding cake step is designed to be anchored by bolting the Deck Flange to the deck. There is no information in the manual about weighting the steps down.
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Will these steps work with an in-ground pool?
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Hi, this wedding cake step is designed to be anchored by bolting the Deck Flange to the deck. This step design will work if you have a way of anchoring the steps to the deck of your pool, but these steps are not designed for in ground pool when taking into consideration any sloped transition from the wall to the floor of the pool.
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Can I purchase a new Deck Flange part #NEP1018 for my steps?
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Yes, the NEP1018 is available and is currently in stock. Here is a link to the DECK FLANGE - WEDDING CAKE.
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Is it possible to purchase individual steps? The top step on my model is cracked. I need a replacement for the top step.
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Hello, here is a link to the manual for the Finest Wedding Cake Step. On page 15 of the manual, it has the list of parts for this step system. Although we do not carry the parts, a quick search of the part number you need online should return results of additional retailers that may have it.
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What are the diemisons of the steps Comments said steps did float and not weighted down?
Second guest ion is we just purchased the Clearwater filter and pump set up and I want to get a extra filter. I believe the filter is a 75 sq filter need the size and is it part number817-0075p?
Thank you
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Hi, Drew. Use this link Finest Wedding Cake Dimensions for dimensions. We do have the replacement 817-0075P cartridge.
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