?     Asked on 5/23/2011by Guest

What size pool does this ladder work on. I currently have a 52" tall pool and want to know if this ladder will work for it?
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A  Answered on 5/23/2011 by InyoPools Product Specialist Patrick P.

This ladder is Adjustable so it can fit on pools from 48"-54" tall.
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?     Asked on 6/11/2011by Guest

What is the weight limit for this set?
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A  Answered on 6/11/2011 by InyoPools Product Specialist Patrick P.

Weight limit is 350 pounds
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?     Asked on 6/29/2011by Guest

Can this ladder be used with a soft sided pool like Intex.
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A  Answered on 6/29/2011 by InyoPools Product Specialist Patrick P.

This ladder in not designed for a soft sided pool. The platform is attached to the toprail with straps for added stability. 
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?     Asked on 5/7/2012by Guest

Is this product available in white?
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A  Answered on 5/7/2012 by InyoPools Product Specialist Patrick P.

This product is only available in taupe.
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?     Asked on 12/19/2012by Guest

How is this step weighted down?
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A  Answered on 12/19/2012 by InyoPools Product Specialist Patrick P.

The 200400T 36" Dual Handrail Drop in Step/Taupe has a ballast tray designed to hold ballast bags filled with sand.  You would need approximately 125 lbs of sand to keep the step in place.
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?     Asked on 4/20/2015by DON

Can the step section be converted to use as a deck mounted step by removing the exterior ladder? I wanted to use it as pictured for an over the rail unit but want to build a deck which would eliminate the ladder section. And do you carry a suitable liner pad that would stay in place but be cleanable? Thanks
 Reply

A  Answered on 4/28/2015 by InyoPools Product Specialist Lennox H.

Don, This Step w/ Ladder system can be used as 2 separate parts the steps and ladder. We have the Gorilla Floor Padding and the Liner Guard Floor Pad.
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?     Asked on 5/16/2015by Kristy Palomino

What is the max weight limit?
 Reply

A  Answered on 5/19/2015 by InyoPools Product Specialist Joe S.

Weight limit is 350 pounds
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?     Asked on 5/30/2015by Inyo Visitor

How difficult is it to get this in and out of pool when opening and closing pool. Does this also need to be fastened to railing at all with screws. What size pools will this fit. We have 54" pool.
 Reply

A  Answered on 6/12/2015 by InyoPools Product Specialist Lennox H.

It is not difficult to take down and put up when opening and closing your pool. It's a matter of loosening a few screws. This can be used for you 54" pool.
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?     Asked on 6/13/2015by Inyo Visitor

can you use in a pool with a liner?
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A  Answered on 6/15/2015 by InyoPools Product Specialist Lennox H.

The Ladder w Smart Step 24"/Taupe can be used in a pool with a liner.
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?     Asked on 6/18/2015by Todd mayhew

I received my outside ladder portion on the set but not the inside steps. Does this set ship separately in 2 different boxes?
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A  Answered on 6/19/2015 by InyoPools Product Specialist Lennox H.

Todd, The Ladder w Smart Step 24"/Taupe System does ship in 2 different boxes.
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?     Asked on 6/20/2015by Inyo Visitor

I need replacement straps for securing the ladder. Are they available separately?
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A  Answered on 6/21/2015 by InyoPools Product Specialist Lennox H.

The replacement Straps are available, however I would have to look into if we can get them. I will let you know once I find out.
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?     Asked on 6/22/2015by cchambers

Can this ladder be use as steps on outside and ladder on the inside of the pool?
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A  Answered on 6/24/2015 by InyoPools Product Specialist Lennox H.

Hi, The Ladder w Smart Step System 24"/Taupe is only to be used as designed, not recommended to be used in reverse.
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?     Asked on 6/2/2017by Joanna

Hi, Ladder w Smart Step 24"/Taupe - 200700T200600T will it match the intex 18ft x 9ft x 52in rectangular ultra frame pool? Regards Joanna
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A  Answered on 6/8/2017 by InyoPools Product Specialist Lennox H.

Hi, Joanna. Unfortunately, this system can not be used with an Intex Ultra Frame Pool.
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?     Asked on 6/13/2019by Danielle

Does this ladder lift up & lock up for safety purposes?
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A  Answered on 6/13/2019 by InyoPools Product Specialist Steve M.

Danielle, yes, the Main Access Ladder w Smart Step 24"/Taupe has a swing up and lift-and-lock safety feature. 
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?     Asked on 7/1/2019by Scott

Do you carry the Smart step deck kit that goes with this? I want to attach it to some outside steps that I built since our pool is partially buried.
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A  Answered on 9/20/2019 by Industry Professional

No, it is a safety issue. See local codes must not be accessible by children.
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?     Asked on 6/9/2020by Inyo Visitor

What is the weight limit on the steps?
 Reply

A  Answered on 11/24/2020 by InyoPools Product Specialist Hector F.

Hello, the weight limit on these steps is 350 pounds
 Reply