Inyo Pools Return Policy: Hassle-Free Returns

* 20% Restocking Fee May Be Applicable 

* Must be Within 30 Days of Purchase

* Must be in New, Unused Condition

* Must be in original packaging with no markings on the product or packaging

* Customer is Responsible for Outbound & Return Shipping Charges

* Original outbound shipping & handling fee are non-refundable

Inyo Pool Products Inc. will accept a return on most items that are in new, unused/unopened condition within 30 days of purchase for a refund, less any shipping and handling charges and a 20% restocking fee. All returns require a Return Merchandise Authorization number (RMA #). If you have a return, please contact our Customer Service Department for your RMA # and return instructions. Any return shipped without a RMA number will not be accepted. It typically takes 1-3 business days for a RMA # to be initiated. Once a RMA # is initiated, an email will be sent which includes the RMA # and return instructions. Please follow the Return Instructions closely and contact Inyo immediately if you have any questions or concerns regarding the instructions.

IT IS HIGHLY RECOMMENDED THAT CUSTOMER'S USE A SHIPPING METHOD THAT HAS TRACKING CAPABILITY WHEN RETURNING AN ITEM. Inyo is not responsible for any returned packages sent by the customer that cannot be found by the warehouse and has no proof of delivery.

IT IS HIGHLY RECOMMENDED THAT CUSTOMER'S INSURE THE PACKAGE FOR THE INVOICED AMOUNT WHEN RETURNING AN ITEM. Inyo is not responsible for any returned packages sent by the customer that are lost or damaged by the carrier.

INYO's philosophy has grown and developed, but the essentials remain. INYO is determined to find our customers both the answers they need and the lowest prices for their swimming pool products.

Watch our video on How To Request An RMA from your InyoPools account.

The following items are non-returnable for credit:

Alarms

Aboveground pool liners
Chemicals
Clearance Items
Coping
Custom Solar Covers
Custom Winter Covers
Deck Drains (Including Deck Drain Parts)
Fiberstars items that need to be special ordered (call for details)
Fiber Optic Cable (all)
Fiber Optic Cable Perimeter Track
Heat Exchangers
In-ground pool liners
In-ground Pool Packages
Innovaplas Replacement Parts
Light Bulbs
Paint
Pool Lifts
Radius Cut Waterfalls
Safety Covers
Sconces
SR Smith Epoxy Kits

STEGMIER Products

Any product that arrives damaged must be reported to Inyo Pool Products within 7 days of receiving your shipment. See our Inyo Shipping Policy

Refusing a Shipment / Being Unavailable for a Shipment: In the event that a customer refuses a shipment because they no longer want the item that they ordered or are not available to receive the delivery the customer will be subject to the Inyo Restocking Fee, the outbound shipping will not be refunded AND the customer will be out the return shipping charges.

The return shipping charges will be assessed based upon the following:

Please contact INYO Pools prior to ordering if you have any questions. If your product is not functioning properly - See Inyo's Warranty Policy