What all is included with the pool cleaner -- in addition to the 33' of hose?
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The following items are included with PVN-20-0013.1 2X Suction POOLCLEANER 1 Regulator Valve and Water Gate 1 Hose Cone 9 Sections of Hose 1 Leader Hose 2 Snap On Floats
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Will the PoolCleaner 2 Wheel or 4 Wheel Suction Cleaner climb my pool wall?
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These cleaners may climb up a 1/4 of the way on the wall and will turn back down because of a flap mechanism on the wheel which helps it to keep from getting stuck and allows the cleaner to go in the reverse direction. Because this is a suction cleaner, it is only designed to clean the pool floor.
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Do you carry a tune-up it for the 2 wheel Pool Cleaner?
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Yes we do carry the tune up kit here: http://www.inyopools.com/Products/07501352046604.htm
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We have a 40 foot long by 20 foot wide above ground pool, would the 2 Wheel or the 4 Wheel Pool Cleaner work better than the other? The pool is about 4 1/2 ft deep. Does the 4 wheel come with 33 foot of hose too or longer? Can more house be ordered?
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For a pool under 6' deep we suggest the 2 wheel Pool Cleaner. The 4 wheel cleaner is for pools deeper than 6'. The 4 wheel cleaners come with 33' of hose and you may purchase additonal hoses for both here http://www.inyopools.com/Products/07501352028024.htm
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Is the 2 wheel Pool Cleaner that you sell the original or Next Generation model? I prefer the original which I understand will climb the walls while the NG will not.
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Thank you for contacting Inyo Pools. The cleaners are the next generation version. Neither model of the 2 Wheel cleaner are not designed to climb the pool walls.
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My pool is a 10,000 gal. deepest point is 6 feet do I need a 4 wheel pool cleaner or will a 2 wheeler be good enough?
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The 2 wheeled cleaner would be just fine since the gallons are perfect for that cleaner. Also, the max depth the cleaner is "best" for is 6 feet, so you are good for that as well. If you get lots of leaves might I suggest a leaf catcher that gets placed between two of the sections of hose. http://www.inyopools.com/Products/02201321001425.htm This would help keep the larger debris from clogging up the pump basket.
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How many gpm are required to operate the two wheel Poolvergnuegen model??
I am trying to size my pump and piping.
Thanks,
Bob
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This product requires 22 -25 gallons per minute, a minimum of 1 ½ inch plumbing throughout the pool. Optimum wheel speed is 11-13 rpm, per the manual (I am assuming you have a suction side cleaner!). GPM will be important, but you will have to adjust for proper wheel speed anyway.
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Do you have this model available in black?
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We do carry the Dark Gray PoolCleaner 2 Wheel. This model is typically used for dark bottom pools.
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I have a plaster 8' diving pool. Will this Pool Cleaner work?
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Hello Sharon - An 8' deep pool would require the 4-Wheel Pool Cleaner.
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Will this unit perform in a fiberglass pool?
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The manufacturer has advised us that the tires that come with the cleaner are mainly designed for concrete/plaster/gunite but can be used on a fiberglass pool. However, the 896584000-075 tire kit will work better on vinyl/fiberglass.
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I have overall pool 8" deep what do I need 4 well
??
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Hello Steven - An 8' deep pool would require the 4 Wheel Pool Cleaner.
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Have you had experience with this product and the Baker Hydro filtration system? If so, what were the results?
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Jim, We have customers with sand filtration system purchase this cleaner, and it works as intended too. Are you having problems or think you will have problems if you purchase this unit?
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Does this have the straight bottom underneath the skirt? Or does it have the v-shaped bottom? Also, does it say "next generation" on the back?
Thank you!
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I just spoke to our vendor and they confirmed that the bottom is V-Shaped and that all of them say " Next Generation "
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can the 2X be used in above ground pool
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Jimmy, The Pool Cleaner 2 Wheel Cleaner is not recommend for an above ground pool, you can choose from these Above Ground Pool Cleaners.
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I have the cleaner . It works well but often goes above the water line when climbing the pool wall. When that happens it makes terrible sucking sounds. What adjustment can i make to prevent this?
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Hi Ron, You have to reduce the water pressure on your cleaner suction line. This is done by one of three ways depending on your setup. See our guide on "How To Operate The PoolCleaner" for more information.
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why remove during bi-weekly shock application
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It is recommended to remove during shock treatment because after consistently leaving the cleaner in during chlorine spikes, that could break down the plastic parts of the cleaner including the hoses.
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We have the Pool Cleaner 2 Wheel and the hose near the cleaner has split.
Where can we get a new hose for this part of the cleaner? Is it easy to replace?
Thanks for your help
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Hi Pauline, We do have replacement hoses for The Pool Cleaner 2 Wheel Cleaner. We have the replacement Leader Hose W/ Grey Cuff (suction Only) (896584000-211), which connects directly to the pool cleaner and we also have the replacemant Vacuum Hose 1 Meter, Suction Only (896584000-228) which will connect to the leader hose. They are sold in 3ft sections, so its easy as disconnection and reconnecting the hose.
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Do you sell the "Next generation" pool cleaner. The one with the ball bearing insert for the wheels. thanks
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Mike, The Pool Cleaner 2 Wheel Cleaner is the "Next Generation" by Hayward and it does have the upgraded wheel bearings.
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Hello, I have a 22000 gal (play pool) that is 3 1/2 ft at one end approx 6 ft in the middle and 4 ft at other end, I think it measures approx 18 X 34 ish ....So which model should I use? the 2 or 4 wheel?
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Hi Sheri, since your pool does not exceed 6' deep then we would suggest the 2 wheel pool cleaner.
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My pool is about 15000 gallons it goes to 8 feet in one end its a small pool Wich cleaner will you recommend
2 or 4 wheel
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Joe- Based off the depth of your pool, you will need the The Pool Cleaner 4 Wheel Cleaner part # 896584000-020. The Pool Cleaner 2 Wheel Cleaner 896584000-013 only works in depth of 6 feet or less.
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Hello, What size pool would this cleaner be good for? We have a 36x19x10' deep pool. Should we purchase the 4 wheel model instead? Also, are these the latest models? Thanks, Dennis
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Hi Dennis, The The Pool Cleaner 4 Wheel Cleaner would be the recommend cleaner since your pool is 10ft deep.
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My pool pump has a 1/2 hp motor will this work for the 2 wheel cleaner my pool is less than 6 feet deep?
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Hi Sondra, The Pool Cleaner 2 Wheel Cleaner requires at least a flow rate of 32 GPM. If your 1/2 HP Pump can provide the minimum flow rate The Pool Cleaner 2 Wheel Cleaner will work in your pool.
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Will this clean the walls of my pool ? (climb)
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Hi Scott. The Pool Cleaner 2 will climb part of the way up the walls but not all. The Pool Cleaner 4 will go farther up, about half way up the walls.
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If you have warranty problems during first year or after do you have to send unit back or do you have repair sites?
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Hi, You would have to contact Poolvergnuegen for any warranty issues. They have do have places where you can take the unit to be repaired.
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How do you stop the pool cleaner from climbing the walls
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Hi Fred, Unfortunately you can not stop this pool cleaner from climbing the walls. You can try reducing the suction power but that will reduce the cleaner's overall performance.
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On the two wheel poolvergnuegen pool cleaner,what number tire do we need to buy? The one on the cleaner now is blue. the pool is pebble tex walls and bottom. Are cleaner will not move forward anymore it try's to move forward but then it will just spins
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Hi Donna, The Front Tire Kit W/ Super Humps (896584000-143) would be the tires that can be used with a Pebble Tech surface.
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Is the 4-wheel "The Pool Cleaner" new or refurbished?
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Hello, Todd. The Pool Cleaner 4 Wheel Cleaner PART#896584000-020 is a new pool cleaner. Any of our refurbished or clearance pool cleaners can be found on page http://www.inyopools.com/clearance_pool_cleaners.aspx
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if i have an in ground pool cleaner, what would be the benefits of having the pool cleaner 2 wheel cleaner,,, also would it clear the in ground nossels that pop up.
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Hi, Daniel. If you have an In-Floor Cleaning System you are not required to use an alternate vacuum. I cannot guarantee the vacuum will clear the pop-up heads. It may, as it has a unique design to help guide the cleaner over uneven surfaces and strange shapes. If the In-Floor cleaning system is operating properly you should not need an additional automatic pool cleaner. You may keep a manual vacuum and hose on hand for quick clean-ups. This style allows you to have control of the movement of the vacuum.
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My pool is 8 feet deep would you recommend the 2 wheel cleaner?
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Hello Marci, The Pool Cleaner 2 Wheel Cleaner 896584000-013 will not work in your pool because it is over 6 ft. deep. Your pool will require The Pool Cleaner 4 Wheel Cleaner 896584000-020.
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my pool is just a bit deeper than 6 foot in the center and 4 foot on ends, do I need the 2 wheel or the 4 wheel model?
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Hi LeRoy, I would recommend The Pool Cleaner 4 Wheel Cleaner for your size pool.
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One of the 4 blades "POM ^" has broken. Are parts available to replace this or the blade section?
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HI David, The Turbine Hub & Vane Kit (896584000-365) or Turbine Vane Kit (896584000-167) is available.
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My cleaners suction is great, but the unit won't move, I've try rd everything. Any ideas? Thanks
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Yes you can always call the manufacturer at (866) 772-2100 for additional tech support/troubleshooting. If it is a new cleaner then they may be able to deem it a defective unit. If so please have the contact information of the tech that confirms that then provide that information to the retailer that you purchased the unit with.
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My Pool Cleaner has lost its mind. All it wants to do is go in circles and twists the hose up. How do I fix the internal brain to quit turning?
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Hi Don, You can try a few things: (1) Lay the hoses on you deck in the sun for a few hours (2) Check the tires (3) or replace all the gears.
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Is this model the original or the "next generation" model?
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Gerry- The 896584000-013 The Pool Cleaner 2 Wheel Cleaner is going to be the latest "Next Generation" model.
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suction from pool motor and filter is good, pool cleaner does not move very much. what do I do?
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Hi, You will have to take the cleaner apart to see if there is anything preventing it from moving.
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HAS THERE BEEN ANY PROBLEMS WITH THIS VACUUM GETTING HUNG UP ON THE FLOOR DRAINS?
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Hi, This cleaner can get hung up on the main drain. You can try increasing the suction to the cleaner, get the Super Hump Tires or get the 4 Wheel version.
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I have the Pool Cleaner. It tends to clean on one side of the pool always. Can you explain why and what is needed to make it rotate the entire pool area?
Thank you,
Vickie Harris
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Hi Vickie, There are several things that can cause the cleaner to only clean one side of the pool. I would recommend reviewing The Pool Cleaner Owner's Manual for troubleshooting tips.
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For "The Pool Cleaner", where does the dirt and leaves go?
We have a Polaris pool sweep now and it has a bag that catch's everything.
Thanks, John
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We have one of these that worked great for years. Now it gets stuck in the steps every five minutes and is does not move all day unless I move it manually.
I asked the pool guy and he said it is work out. Is there a repair or upgrade kits that I can replace the worn parts?
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Hi Randy, There is not a rebuild kit for this unit, you can either replace the parts needed to replace the entire cleaner with this new and improved model.
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I have a rectangle shape pool and other robots get stuck in corners and straight walls. Is this product good for my shape pool?
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Hi, This pool cleaner can be used in a rectangle shape pool and with it's new and improved steering system can free itself if it gets stuck in the corners.
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The front protectors on our pool cleaner broke off. We are uncertain how this happened. Other wise the cleaner is working well. Does a new cleaner come with the hose and is there any type of trade in value. Thanks Ray
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Hi, The cleaner does come with the hose and there is no trade in value.
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Just purchased a Pool Cleaner (8965840013) from you , to replace my Navigator. Sand filter failed and put sand in pool. The Navigator bearings got sand in them and failed.There is still some sand in the pool after repair of filter. Will Pool Cleaner clean up the sand or will it also be affected? Tried vacuuming as much as possible , but am sure some small amount will remain. Don;t want to put Pool Cleaner in if it will also be affected by the sand. What is best solution to get id of all sand.
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The Pool Cleaner will be able to handle the sand. It doesn't have the bearings that the Navigator has for the sand to get in there and lock the bearings up.
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Can you operate the pool's pump (which includes the skimmer) without having the 2-wheel unit hooked/plugged into the wall outlet. Does the wall outlet need to be blocked if so is there piece that will attach to the wall outlet to block off the hole when the hose is not plugged in??? Thanks Don K.
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Hello Don. You can absolutely operate the pool without the pool cleaner attached. It is recommend that if you are using a wall connection, you have a Vac Lock on it when it is not in use. i would recommend the Vac Lock Wg (w400bwhp).
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I'm ready to buy, but undecided on whether I need the 2 or 4 wheel version. My pool is about 45 x 18 feet deep end is 6.5 feet. Basically rectangle, but does have some unique designed corners that tiered. I've used the navigator with reasonable success, but have the same complaints as most. Appreciate fast response!
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Considering the length and depth of your pool, we would recommend The Pool Cleaner 4 Wheel Cleaner - 896584000-020.
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In researching the Poolvergnuegen (The Pool Cleaner 2X) I came across a 1st and 2nd Generation depending on model year. Is this product sold by INYOPools 2nd generation?
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Yes, the one we sell is the 2nd generation cleaner.
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My pool is 30' x 15' and about 6 1/4 feet deep at the deep end. Do I need a 2 wheel or 4 wheel
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Hello Jonathan, I would stick with a 4 wheeler because you are going on a 6 1/2 depth and with the 2 wheeler it is going on a max of 6' depth.
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I saw that this is recommend for in ground pools, but not vinyl lined. I have a in ground vinyl lined pool. Would this work or would you recommend something else?
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Hi. Jesse. This cleaner can be used on a vinyl lined pool however, you will need to purchase special tires for a vinyl/fiberglass pools p/n 896584000-075.
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Hi, It says there are special wheels for a Vinyl lined pool. Do these come with it or are they sold separate?
Thanks
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The tires for vinyl pools are not included with the cleaner. Here is a link to the FRONT TIRE KIT - Jacuzzi Tracker -2X & 4X (2 IN A KIT, BLUE) (896584000-075) to use in a vinyl pool. Please note the tires are sold in a quantity of two so you would need to order 1 set for the 2-wheel model or 2 sets for the 4-wheel model.
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How far does the hose extend? My lap pool is 30 ft. by 12 ft. with a depth of 5.5 ft. at it's deepest.
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The two wheel cleaner includes 9 of the 4' Vacuum Hose and one 4' Leader Hose this will provide approximately 40' of hose length. The Pool Cleaner 4 Wheel Cleaner - 896584000-020 includes 11 Vacuum Hose and 1 Leader Hose providing approximately 48' of hose length. You may click here to view Owner/ Installation Manual.
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where can I get parts for the pool cleaner
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Hi, We do have replacement parts for this unit, all available parts are listed on the Poolvergnuegen Suction Cleaner 2X & 4X Parts page.
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I have a hayword phoenix. It is not moving. I have checked the hose, the unit, filters, changed the pool pump suction/speed. any suggestions?
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Hi, Jen. Based on everything you said you've done I would recommend rechecking the suction to the cleaner and making sure the filter is cleaned. You can also try isolating the suction line to see if the unit moves. You can also try calling Hayward's Tech Support line at 908.355.7995 for assistance.
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I recently purchased 2 a wheel "pool cleaner" from Inyo and noticed the last couple days that the cleaner has started hovering approx 3-4 feet above the pool bottom. Can you tell me how to fix this problem? Thanks.
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Hello Gerald- There are a couple things to look for in this case. The first would be insufficient suction, I would just make sure there is enough suction for the cleaner to move and stay on the pool bottom. The second would be to check the position of the hose floats. And finally, make sure your jets are not pointing straight up.
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Does the cleaner work the sides of the pool had one that would crawl up the sides and clean
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Hi, These cleaners can crawl up the walls if it has enough suction, traction and the design or layout of pool.
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When using this cleaner can you also have a plastic solar cover on the pool at the same time? Thanks Jesse
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Good day Jesse, the cover can affect the performance of the cleaner. The cover should be taken off when the cleaner is running.
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How does this compare to the Hayward in ground Navigator Pool Vac?
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Hi, Jim. Between the Pool Cleaner and Hayward Navigator, The Pool Cleaner wins because they are wheel driven allowing for better maneuverability.
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If ordered in the next day, how long would it take to get to Phoenix.
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We can only really approximate during this portion of the swim season without expediting shipping but I would say approximately 2-5 business days.
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I have a 2-1/2 year old, 2-wheel "The Pool Cleaner" which I believe is dead (the blue wheels are "locked" and I see nothing inside jamming the mechanism). I removed the wheels, but it looks all clear inside. The black toothed drive is stuck on both sides, you can force it to turn, but it does not move. Any suggestions? Cost to repair?
My pool is 35' x 15', irregular shapes, 3'-5.5'.
If I decide to replace it, which is better: another "The Pool Cleaner" or the "Hayward Blu Cleaner?"
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Chuck, It may be the steering assembly. This guide may help.
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Is this the newest model?
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The Hayward AquaNaut 200 Suction Pool Cleaner - PHS21CST is the replacement of The Pool Cleaner 2 Wheel Cleaner - 896584000-013.
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I just put in a new unit, and when it loses contact climbing the wall the unit floats, and does not contact the pool again...why, & how do I correct this.
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Hi. This issue can be caused by a few scenarios such as; low suction, not enough hoses, the pool is too deep (requires hose weights), and the hose floats needs to be adjusted. I would recommend that you go over the installation instruction and requirements outlined in the The Pool Cleaner Owner's Manual.
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Is there a rebate attached to the PoolCleaner, Aquanaut 200, Phoenix, etc.? Thanks...js
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Hello, unfortunately, I am not aware of any rebate programs going on with Hayward at this time. If you wish to find out for sure, please feel free to reach Hayward at 1-800-HAYWARD.
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our pool cleaner comes out of the pool and sucks up air. what can i do to stop this.
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Hi, Julie. You will need to reduce the amount of suction to the cleaner or reduce the number of hoses.
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I have a infloor cleaning system that was installed by Shasta when this pool was built., This system is very ineffective so I am looking at buying the The Pool Cleaner (2 wheel) but wish to know if it will work ok with the infloor system installed. I can shut off the flow to the infloor with a Valve that is installed. Thanks, Bill
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Hi. With the infloor heads not operating, you're able to operate this cleaner if it meets your pool needs.
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hi,
is this available without the hoses? I'm replacing an older unit that broke, so I only need the cleaner,
thanks.
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Good afternoon, all the cleaners will come as a complete kit with hoses and fittings.
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does this cleaner work on fiberglass pools???
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Hi, Ted. Yes, this cleaner will work with fiberglass pools. You will need to purchase the Beige Tape Tires - PVXH006HPK2 which is specifically for slippery pool surfaces like fiberglass.
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2nd part not answered.... do you need different wheels for fiberglass???? thanks
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You will need to purchase the Beige Tape Tires - PVXH006HPK2 which is specifically for slippery pool surfaces like fiberglass.
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thanks for the help
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My 2 wheel cleaner returns to the same area of the pool and spend 90 percent of the time trapped, leaving the other area of the pool un touched.
Is there a solution?
The pool has angular corners, NOT ones with a radius.
Thanks
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Hi. Gary. You can troubleshoot this issue by following the suggestions on page 10 in The Pool Cleaner Owner's Manual.
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do you need to change the wheels for a fiberglass pool???? if so how much???
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Hi, Ted. You will need to purchase the Beige Tape Tires - PVXH006HPK2 which is specifically for slippery pool surfaces like fiberglass.
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I have a cleaner like this which is only about a year old and the wheels suddenly stopped moving. Their is suction going in the opening however but the unit just sits in one spot.
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Hi, Susan. To troubleshoot the unit, you may want to check to see if the vane is spinning or is something caught in it. Also, check the gears. Our How To Clean or Replace a Poolvergnugen PoolCleaner Turbine Vane will instruct you on how to disassemble the unit for inspection.
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I have a Kreepy Krauly that is in need of replacement, what would be a good/great upgrade or is the KK best in class?
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Hi, Justin. They are several different models of Kreepy Krauly unit. The Pentair Kreepy Krauly Warrior is designed to compete with this The PoolCleaner 2-Wheel.
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Already have a The Pool Cleaner installed. Why does it travel to deep end and never return to the shallow end?
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Hi, Beaumont. Several factors can such an issue. Refer to page 10 of The Pool Cleaner Owner's Manual the section of "The PoolCleaner does not clean the entire pool.
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Is everything included with this cleaner such as the hose? Do I need anything else besides the cleaner?
On the chat screen it asks for my email again but I can't click on it.
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Hello, This vacuum will include everything you need.
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I just changed the tires on my next generation cleaner head, and it won't roll...it is sucking though. Do you know why it won't roll?
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Hi, Jennifer. Since the wheels are not moving, check to see if the vane is rotating. If it's not, then you may not have adequate suction.
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Please make sure to check the turbine to make sure it is turning freely and that all the gears are unobstructed
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I just ordered the Hayward "The Pool Cleaner" 2 wheel and I forgot to order the leaf canister.
Which one is made for this particular cleaner?
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Toubleshooting: What should be done to free up one stuck wheel.
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Hello,Here is a helpful guide on how to trouble shoot your unit. https://pstpoolsupplies.com/content/Poolvergnuegen%20PoolCleaner%20Troubleshooting.pdf
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I have a problem with algae collecting mostly at one spot on the pool bottom. Does your unit have something to collect the algae instead of sending it to contaminate the pool filter?
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These units unfortunately, do not come with an algae filter and would have to filtered by your primary swimming pool filter.
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What is the length of the leader hose for the Pool Machine. Is any length acceptable?
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Hi, John. The Leader Hose w/ Grey Cuff (Suction Only) - 896584000-211 is 39" long. As for the length, it does not really matter as long as it has the proper ends.
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I only need a body replacement, not the hoses. What would be the price for just the body.
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We, unfortunately, do not carry just the cleaner head and I do not believe that the manufacturer sells them alone as well.
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The leaf canister inserted into my 2 wheel Hayward is sinking to bottom of pool.
What is wrong or what can I do?
Thanks
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Hi, Judy. The location of the canister is important. It should be located between the two last sections of the hose towards the suction port.
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Hi,
I am looking for one of your 4 wheel pool cleaners in gray. Please get back to me.
Regards:
Gary Becker
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Hi, Gary. We do not currently have that model available, the P/N is W3PVS40GST.
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hi! How do I keep the vacuum from coming up above the water ? I keep trying to adjust the floats and I just can’t figure it out
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Hi, Jen. If the head is floating, air is trapped in the head. Follow the steps on page 5 of The Pool Cleaner Owner's Manual to resolve that issue.
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Which tape tires can be used with this model. Do they really work better on a tile pool?
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Hi. The Beige Tape Tires - PVXH006HPK2 is what is used for a tiled surface pool. The will make a difference in how the unit maneuvers around your pool.
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When purchasing will hose come with cleaner?
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Yes, this unit is complete with approximately 33 ft. of hose.
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Can I order this 2 wheel pool cleaner without ordering hoses? I have extra hoses
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Walter, unfortunately, no, these cleaner heads are not sold separately.
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What is the life expectancy of the pool cleaner???
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That will really depend on the wear and tear done to the unit. But as an example, a pool cleaner ran most days will likely start to need it's initial replacement parts after about a year.
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I only need the hose that came attached to the pool cleaner, do you sell that? It is like it is glued inside the top of the pool cleaner???
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Hi Jill, You will require this Pool Cleaner Leader Hose
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hi i have an old pool that is made of small tiles, would this be ok for your product and what is the pool's max dept should be? also which product last longest, how long?
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Hi, Bea. This cleaner can be used with the purchased of Tape Tires - PVXH006HPK2 which is for pools with tiled or really smooth surfaces. The max depth for this model if 5 feet. As for how long it will last is solely based on how often it is used, water chemistry, and how well it is taken care of. .
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