Does this product include everything I need to install and start using?
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The package includes the control box, salt cell, and the power cords for the two. The only thing you will need to purchase separately is the salt, which you can find locally at a home improvement store.
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Can I buy a replacement cable for my CompuPool Cell?
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Yes - The cell cable plug and cord is sold in two lengths 6' (JD363200A-11) and 15' (JD363200B-11). The cords fit all four CompuPool models.
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What is the difference between the cell cord labeled JD363200A and the one labeled JD363200A-11
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JD363200A-11 is newer - designed to provide a tighter fit and eliminate intermittent display errors. You can use it in place of the older JD363200A cord.
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Do you sell a CompuPool Salt Chlorine Generator for above ground pools.
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Yes - We sell a unit for above ground pools up to 20,000 gallons. See >CPSC16AG You need to order the part # ending in AG. These units are specially designed with a recepticle at the bottom of the control box to plug in a pool pump. Make sure your AG pool is designed for salt water.
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What happens to all my settings in the Control Unit when the power to the Control Unit is shut off with the pump?
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The Control Unit has a battery powered backup feature designed for long term memory. It can save your settings for over 6 months.
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Are the replacement cells interchangeable? Can I upgrade my CompuPool Salt Chlorine Generator by exchanging a CPSC24 electrode cell for a CPSC16?
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No - The Control Units are matched to the Electrode Cells. The larger Electrode Cells have more plates and require more amperage from the Control Unit.
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Is the Contol Unit supposed to run hot?
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According to the manufacturer, it is common for the Control Unit to be hot during operation. Because of the transformer inside, it can reach temperatures of 180 degrees in the summer.
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I have a pool that is about 10,000 gallons but I am thinking of buying a salt chlorine system for pools up to 20,000 gallons. Would the larger unit be a problem?
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It is not a problem to oversize a salt system. It would take the larger unit less time to produce the necessary chlorine so it is actually more efficient. When the pool volume is very close to the capacity of the salt chlorine generator (for example, the pool is 18,000 gallons and the generator is rated at a maximum of 20,000 gallons), we would recommend going up to the next size generator.
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Is the salt included with the salt chlorine generator?
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No, salt is not included. You would purchase the salt locally and the quantity will depend upon the number of gallons of water in your pool. Use a salt that is at least 99.8% pure NaCl. The preferred salt is evaporated, granulated, food quality, and NON-iodized. Avoid using salt with anti-caking agents like sodium ferrocyanide, also known as yellow YPS (prussiate of soda). These cause some discoloration of fittings and pool surface finishes. DO NOT use calcium chloride.
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What is the difference between the 240v and 120v installation for the CompuPool salt system?
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The CompuPool is preset at the factory for 240v. Please refer to pages 10 and 11 of the owner' manual for instructions on how to change the voltage to 120.
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What can we use in our salt water pool to lower the alkalinity?
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I have a CSP 24 system that I purchased 5 or 6 years ago I did replace the cell already it's about 3 years old now this spring when I did turn my system on its tellIng me water fault no water flow would be the cell it self
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Marcel, The water fault indicates little to no flow. If the pool is dirty, try back-washing to see if the fault is cleared.
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If I set the internal timer will the unit stay on but in standbye? My pump shuts off on a schedule and im wondering if I can line up my salt generator to match it will work.
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Curt, we apologize for the inconvenience, however, we have been unable to obtain an answer to this question from the manufacturer. We suggest calling CompuPool directly to see if they might be able to offer any advice.
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