?     Asked on 2/22/2012by Guest

Does the Merlin Pool Step package include one or two railings?
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A  Answered on 2/22/2012 by InyoPools Product Specialist Patrick P.

This pool step package includes one railing.
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?     Asked on 5/20/2012by Guest

What is the weight limit for this step?
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A  Answered on 5/20/2012 by InyoPools Product Specialist Patrick P.

Per the manufacturer, this staircase is designed to support 700 pounds. 
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?     Asked on 8/3/2012by Guest

What do the steps weigh?
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A  Answered on 8/3/2012 by InyoPools Product Specialist Patrick P.

The steps weigh approximately 95 pounds.
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?     Asked on 10/3/2012by Guest

What are the measurements of the Merlin AG Pool steps?
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A  Answered on 10/3/2012 by InyoPools Product Specialist Patrick P.

The measurement from the bottom to the top of the stairs is 42.5". The base of the stairs are 46" wide and 44" deep.
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?     Asked on 10/3/2012by Guest

Does the steps on the Merlin AG pool step come in different heights?
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A  Answered on 10/3/2012 by InyoPools Product Specialist Patrick P.

The Merlin step does just come in one size. The height from the bottom of step to the top step is roughly 43" so on a 54" wall pool you have about an 11" step down from the top rail to the first step. The Grand Entrance step on this page is 47" tall for a 7" step down
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?     Asked on 10/3/2012by Guest

Will the Merlin AG pool steps work with a 52 in. above ground pool? The deck is about 1.5 to 2 inches below the top of the pool.
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A  Answered on 10/3/2012 by InyoPools Product Specialist Patrick P.

The Aqua Staircase is 42.5" high. That would make the step riser a reasonable 9.5" in a 52" deep pool
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?     Asked on 10/3/2012by Guest

Will the Merlin Ag pool steps work on a sloped bottom pool?
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A  Answered on 10/3/2012 by InyoPools Product Specialist Patrick P.

These steps will not work with a sloped bottom pool. All pool steps will need a flat bottom.
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?     Asked on 6/3/2015by Jerry Klostermann

Does this step system meet Illinois Health Dept regulations for circulation, tread width, riser height? (12" tread width, <= 12 " riser height, good circulation for reduced instances of algae, contrast color to a white-painted, concrete pool. .) Is the system fastened to the edge of the pool such as using the existing "cupholders" of a standard ladder in the shallow end of a pool (36" water depth)?.
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A  Answered on 6/13/2015 by InyoPools Product Specialist Lennox H.

Jerry, To find out if this Merlin AG Pool Step - Aqua Staircase "The King" meets Illinois Health Dept regulations you'll have to contact Merlin Industries, Inc. at 609-807-1000. This Step System can be mounted to your deck using a resin flange ans is 42.5" high not including the handrail so it will be about 6.5" above your water level but may be the right hight to your deck.
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?     Asked on 6/5/2015by carole bridges

i need an above ground ladder, with 2 railings. made of sturdy apponents, that wont bend when you are trying to get out.i am 79 years old and have had 3 knee replacements, i can get in my pool but cant get out!!!!!!!!!! railings dont give me any sure thing to pull against.
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A  Answered on 6/16/2015 by InyoPools Product Specialist Lennox H.

Carole, The Merlin AG Pool Step - Aqua Staircase "The King" will be an option if you have a pool deck, if you do not have a pool deck then you can use the Pool Entry System Complete (Inside & Outside Steps W/ Gate).
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?     Asked on 2/22/2016by Jerry Shannon

I am looking for a drop in pool step. At least 42 to 44 inches high but can be as high as 48 inches. I like stainless rails and would like two of them for the stairs. Our pool is 56 inches from floor to top of deck. We like the Oasis model but it is only 33 inches high. Suggestions. The model shown "The King" looks good but can it come with 2 hand rails and in stainless steel rather than PVC. Thank you.
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A  Answered on 2/25/2016 by InyoPools Product Specialist Megan C.

Hi, Jerry. The Merlin AG Pool Step - Aqua Staircase "The King" part number 30125 is only available in the white PVC handrail.
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?     Asked on 5/23/2016by Inyo Visitor

Is there a mat designed to be put under these steps?
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A  Answered on 5/23/2016 by InyoPools Product Specialist Patrick P.

Yes this Step Pad here is designed for the Merlin steps.
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?     Asked on 5/31/2016by Anton

Does this unit sit in the water by itself or is it weighted with sand?
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A  Answered on 5/31/2016 by InyoPools Product Specialist Alan M.

This unit sits in the pool and is attached to the pool deck with a deck flange.I f you do not have a pool deck then you can use the Pool Entry System Complete (Inside & Outside Steps W/ Gate). The steps weigh approximately 95 pounds and are not weighted with sand. These steps will not work with a sloped bottom pool.
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?     Asked on 6/22/2016by Judy

I am looking for drop in pool steps for our in ground pool , 43 inch depth These look perfect will they work ?
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A  Answered on 6/22/2016 by InyoPools Product Specialist Lennox H.

Hi Judy, This step can be used in an in-ground pool that is 43" deep.
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?     Asked on 8/12/2016by bob

I do not want to use the deck flange since our deck was built to come right up to the pool, will the sand bags be sufficient to keep steps in place?
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A  Answered on 8/12/2016 by InyoPools Product Specialist Stacey M.

Hello Bob, not attaching a deck flange could cause several dangers, I would contact Merlin Industries to better help you with another way to secure the steps without causing any type of safety hazards www.merlinindustries.com
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?     Asked on 8/20/2016by linda leek

do you sell just the handle for the steps...
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A  Answered on 8/20/2016 by InyoPools Product Specialist Stacey M.

Hello Linda, I would contact MERLIN the manufacturer to see if they carry replacement rails, we only sell the full unit.
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?     Asked on 9/23/2016by terry branch

we want the 2 rail why do you show no, 30125 with 2 hand rails and also the same number with 1 rail?
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A  Answered on 10/3/2016 by InyoPools Product Specialist Stacey M.

Hello Terry, This unit 30125 only comes with 1 railing. We also have Easy Pool Step - NE113 that has 2 rails and plenty of other options in Above Ground Pool Steps.
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?     Asked on 11/23/2016by Brenda

If you keep up your pool through the winter do have to remove them through the cold months? Will it damage them if you don't?
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A  Answered on 11/23/2016 by InyoPools Product Specialist Adam Y.

Good morning Brenda, This product is made from pvc with stainless steel hardware. You can leave this in the pool if you keep up with water chemistry but if you are going to cover or winterize you will want to remove as the handrail will be in the way of a cover.
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?     Asked on 3/23/2017by G. Roberts

There is a (sanded) beveled slope where the pool liner floor meets the pool liner wall. Do the King steps take this into account?
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A  Answered on 3/29/2017 by InyoPools Product Specialist Lennox H.

Hi, G. Roberts. I confirmed with the manufacturer that the step design do take into account the pool cove.
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?     Asked on 3/23/2017by Inyo Visitor

Does this unit have one or two handrails
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A  Answered on 3/23/2017 by InyoPools Product Specialist Lennox H.

Hi, It has two hand rails.
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?     Asked on 6/14/2017by Gary Austin

Can it be used for an in ground pool?
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A  Answered on 6/15/2017 by InyoPools Product Specialist Patrick P.

We don't suggest this step for an inground pool as normally inground pools have a 42" wall meaning you would have to step up from the pool deck to reach the first step.
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?     Asked on 8/1/2017by Inyo Visitor

Can the handrails on the king be adjusted? Thank you !
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A  Answered on 8/2/2017 by InyoPools Product Specialist Lennox H.

Hi. The handrails are not adjustable, only the deck flange. 
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?     Asked on 4/16/2018by Carrie

Can I use the steps without the handrail? Are they weighted down with the water of the pool or do they need sand?
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A  Answered on 4/18/2018 by InyoPools Product Specialist Lennox H.

Hi, Carrie. The handrail is removable, The step will have to be weighted down with sand or gravel. You can refer to the Aqua Staircase Installation Instructions
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?     Asked on 5/24/2018by Inyo Visitor

Hi, Is this stairs made for inground pool as well? and is it easy to install? Also, is it liner friendly?
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A  Answered on 5/26/2018 by InyoPools Product Specialist Lennox H.

Hi. This step is not recommended for use in an inground pool. It is easy to install and safe for vinyl liners using a Step Pad.
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?     Asked on 6/2/2018by Greg

Helllllppppp!!! Last year my pool guy had to cut the deck flange because the bolts were rusted on. Do you sell the deck flange for the Merlin King ' Wedding Cake Steps? If so I will order now. Thanks in advance.
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A  Answered on 6/5/2018 by InyoPools Product Specialist Lennox H.

Hi. Greg. We can special order the Deck Support Flange - ML30145 and the Deck Support Screw - ML30146 for this Merlin AG Pool Step. The lead time for delivery will be 2-3 weeks. 
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?     Asked on 6/13/2018by Inyo Visitor

If I don't have a deck level with the pool but rather steps up with no place to attach the resin flange what should I do? Is this not the appropriate kind of steps for my semi-unground pool? Can the flange be hooked onto the railing of the pool? Thank you
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A  Answered on 6/22/2018 by InyoPools Product Specialist Lennox H.

Hi. Unfortunately, the Deck Flange is not meant to be mounted to the pool's top rail, it can ruin it. The Aqua Staircase Instructions provides you with instructions for using a shim if that is applicable to your situation. 
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?     Asked on 7/28/2018by Donna

I was wondering if you sold the rock/sand bags that came with these steps? i would like an extra set just incase I need them.
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A  Answered on 8/2/2018 by InyoPools Product Specialist Steve M.

Hi, Donna. Unfortunately, we do not sell the sand or rocks used to anchor this step.
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?     Asked on 9/3/2018by JOHN DILORENZO

i'm looking for steps in my pool thats already built and its vinyl (4 feet +-)
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A  Answered on 9/6/2018 by InyoPools Product Specialist Lennox H.

Hi, John. This Merlin AG Pool Step can be used with above ground pools with decks up to 60". 
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?     Asked on 5/15/2019by Mary Ann Friend

What kind of material can you put in the bags to weigh these steps down. We have the King steps and they come with 3 bags. How much weight should go in each bag? The directions do not say.
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A  Answered on 10/10/2019 by InyoPools Product Specialist Steve M.

Mary, you would use COURSE PRE-WASHED GRAVEL, ROUNDED STONES OR SAND  and fill the bags supplied with the Merlin Merlin AG Pool Step - Aqua Staircase "The King" . There is no weight specified by the manufacturer, we apologize. 
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?     Asked on 5/31/2019by margie

can we see the back
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A  Answered on 6/28/2019 by InyoPools Product Specialist Michelle B.

Hello, Unfortunately, we do have a picture of the back at this time.
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?     Asked on 6/26/2019by Beth

How high is each step. My deck is 54 inches and I have difficulty with high risers. Can a second hand rail be put on for a fee?
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A  Answered on 10/15/2019 by InyoPools Product Specialist Steve M.

We apologize for the inconvenience, however, we do not have the specific dimensions of the individual steps. The Aqua Staircase is 42.5" high. That would make the step riser a reasonable 9.5" in a 52" deep pool.
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?     Asked on 8/27/2019by tom

have the duke steps -bought at litehouse 6yrs ago-love them but this year there is a crack about 5 inches long where the se 2nd step meets the 3rd-right along floor on 3rd step-any ideas how to repair
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A  Answered on 10/15/2019 by InyoPools Product Specialist Michelle B.

Hello, Unfortunately, we would not know how to repair them. We would recommend contacting the manufacturer with that question.
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?     Asked on 9/21/2024by John

I removed the king steps from the pool do I have to store indoors for winter or just put a cover over them
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A  Answered on 9/27/2024 by InyoPools Product Specialist Rich N.

Hi John, you can keep the steps outdoors and cover them for the winter as long as you are certain that there are no spots where water can accumulate and freeze which could damage it.  
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